Eligibility for Returns:

We accept returns for items that are in their original condition, unused, and with all original packaging and tags intact.

Customized or personalized artworks may not be eligible for returns unless they arrive damaged or defective.

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Timeframe for Returns:

You have 14 days from the date of delivery to initiate a return or exchange.

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 Return Process:

To initiate a return, please follow these steps:

1. Contact our customer support at [customer support email/phone number] to request a return authorization.

2. Pack the item securely, including all original packaging.

3. Include a copy of your purchase receipt or order confirmation.

4. Ship the item back to us at [your return address].

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Return Shipping:

The cost of return shipping is the responsibility of the customer, unless the return is due to our error (e.g., damaged or incorrect item sent).

We recommend using a trackable shipping method to ensure the safe return of the item.

 

Inspection and Refunds:

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

Refunds will be issued using the original payment method, minus any applicable shipping fees, within 3-5 business days of receiving the returned item.

In case of damaged or defective items, we may offer a full refund, replacement, or repair, as determined by our assessment.

 

 Exclusions:

We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above.

Items that show signs of wear, damage, alteration, or misuse may not be accepted for returns.

 

Customer Satisfaction:

Your satisfaction is important to us. If you encounter any issues or have questions about your order, please reach out to our customer support team for assistance.

Modifications to This Policy:

We may update or modify this return policy from time to time. Any changes will be effective immediately upon posting on our website.

By making a purchase at ODDBALL ART you agree to and accept the terms of this return policy.